Support and issues

Contact

Use Contact ZESIONS for inquiries from individuals, companies, privacy or incidents. API proposals have their specific form.

Receipt and reference

Confirmation appears when the record has been saved successfully. Keep your reference. If the submission fails, the fields are preserved so you can retry. Receipt does not imply that the case has already been reviewed nor does it set a response deadline.

Management

The team classifies queries as new, being attended to, or resolved. The proposals have independent commercial monitoring. Commercial acceptance does not equate to an enabled integration.

Inquiry content

Describe what happened, the date and the available reference. Do not include passwords, access codes, private keys or identity documentation. Incidents related to a specific service must identify its provider and follow the channel applicable to that service.

Data and rights

Select “Privacy and data” for questions about your information. The use and storage of messages are explained in the privacy policy.